Rick and I went through a terrible ordeal almost exactly 2 years ago to date.
It was supposed to be the final stage of our DIY Kitchen Makeover, however, things got ugly.
We decided on granite to replace our old kitchen counter tops because
of it’s natural stone beauty, and because of it’s durability.
Granite is popular because it’s non-porous,
scratch resistant, and high heat resistant.
I love my granite counters, but if I could go back in time I would have researched installation.
Hopefully, our story will help prevent this from happening to others.
I was so excited the day the granite was being installed.
My appt. was at 4pm, which I knew was late, but I figured they would be done by 8pm or so.
When they showed up late, I was still so set on having the granite installed that day,
I allowed them to begin.
I knew I may have another issue when the man argued with me on how to get the granite inside the house.
He told me we may be charged extra because they had to go through the dining room.
I made it clear that we were not paying extra.
By this time, I was extremely annoyed.
Then, I began to slowly realize that the holes for our sink/cook top were not pre-cut in the granite pieces.
I assumed this was ok because I had heard they cut on sight at times.
Plus they knew what they were doing, right?
Next, I noticed them bring an electric saw into the kitchen.
So I asked, “Isn’t this going to be a little dusty?”
His exact response, “Ohhhh, it will be fine, just cover a few things up.”
I became very concerned, but hey, I’m getting my granite today-this guy is a professional.
I can trust him, right?
So, my Dad (who happened to be here) and I, quickly began covering everything in our kitchen.
Then, I waited in the next room with my girls after my Dad left.
Within 2 minutes of hearing the saw cutting the stone,
I could see large swirls of stone dust circling in the air below my recessed lights that were on in the hall.
I knew immediately, this was not good. I grabbed the phone, and called my husband.
He says, “Why are they cutting it in the house?”
I knew I had to take action.
I got the dog and my girls out of the house immediately because the entire house was filling up with the dust fast. It was a thick fog at this point.
Next, I sat on the front porch deciding what to do.
I was torn between “Is this the way they do it?” and
“Should I tell them to stop-the damage has been done?”
I called the kitchen company to speak to our “designer” and she was in shock.
She asked to speak to the head dude and they started ARGUING on the phone in front of me. It was awful. She apologized to me. I told her, “It’s getting dark, my kids are hungry, we have homework, and I am stuck on my porch while your guys ruin my house, so sorry isn’t going to cut it.”
After my husband rushed home, he and I had a few choice words with the guys, and decided we needed to go to a hotel.There was no way I was going to let my children or dog breathe that in.
Yes, we snuck the dog in the hotel.
I’m still concerned to this day what damage we may have done to our lungs.
Here are photos of what we came home to the next day
(*see note at bottom)
You can see there is granite dust EVERYWHERE.
The biggest issue is that it got in the air, got into the furnace/central air ducts,
thus spreading throughout the entire home.
It may seem like just some quick vacuuming and a mop would do it. Not the case.
There was a fine coating on absolutely everything in the house
from the walls to inside our drawers.
We felt as though we lost everything (like a fire) we had worked so hard for.
Serv Pro, Rick, and I spent days & days cleaning.
We had to wash every dish, cup, shirt, rug, towel, pillow,
you name it-we had to wash it.
All of our opened food like cereal had to be thrown out.
I had to wash rugs, and we had to have larger rugs washed by a dry cleaner.
We had to clean the walls through out the entire house.
The ducts had to be cleaned. Rick had to miss work.
I spent days at the kitchen sink washing things that I haven’t seen in years because they were in my cabinets.
I had to direct all of the Serve Pro people
(who were excellent by the way) where things went.
So, in other words-we had to do all of this labor as well as the cleaners
because it was our personal stuff.
They even had to remove my screens and clean my windows.
At one point the dust wouldn’t stop coming out of our drawer when we pounded on it because it was stuck in the crevices.
All of this cost our insurance company $34,000.00 in damages.
You can see the 2 different lights over the island.
We were in the middle of switching those. Everything stopped for 2 weeks.
You can see me and how happy I looked.
So. . .this is why we decided not to have granite in our master bath (view master bath “here“).
Just too many bad memories. Learn from our mistake.
Get references from family and friends. Investigate companies.
The company that did this to us is still out there, and yes, they have been reported.
The granite is gorgeous, but I would rather have my old counters and not these memories.
Lucky for us life goes on and we continue to grow and learn from our mistakes.
*note: If it is absolutely necessary for the installers to cut the stone in your home, be sure that they seal off the area with “zip walls”, or other means to contain the dust. Shop vacs should also be used during/after cleaning it all up as they cut. I have also been told that they can cut the stone “wet” so the dust doesn’t fly into the air.